Frequently Asked Questions 1. How is stock taking carried out? Stock taking can be carried out in two ways: Hand held devices On the Till or Back office Unlike most other systems the stocktaking facility is actually live. A store may also have more than one stock area eg shop, store etc. Once a product is counted in any stock area the system tracks all the transections on the product ie sales, returns, orders received and counts from other stock areas. When you close the stock take the final calculation for each item takes all of these factors into account. The hand held devices are wireless, so the back office is instantly updated n any stocktaking figures. There is no need to download the information to the PC. 2. Does the credit card processing feature work with my current merchant account? Yes, your merchant account will remain the same but you will no longer need the terminal or PED device you currently rent from the bank. Once you select the payment type as “card payment” you are prompted to enter or swipe your card, Enter the amount and process payment. As the card validation is internet based it only take 2 seconds to get approval and does not need dedicated phone lines. 3. How easy is it to make changes to the product information? The system is a windows based system. It has a windows interface similar to any of the Microsoft packages available. It is extremely easy to make any adjustments to your product file, including adding new products, updating existing supplier lists, changing pricing etc. If you wish to change the analysis category of a product then the system is backward compatible i.e. the sales history will also move the new department or category. 4. Does it interface with an accountancy package? Yes, Unipos is currently interfaced with Twinfield , the world’s number one online accountancy package. You can control how often you want the accounts updated. All your sales data and receipts & lodgement are entered automatically, along with stock valuation, supplier invoices, petty cash, customer accounts. 5. What level of reporting can I get on my sales? There are extensive reports available on all modules in the programme – Sales, Cash Control, Staff, Products, pricing etc. The reports can be generated over any date range or Float range. The raw sales data can also be used to generate any specific report you may want yourself. Lease book an online session to see how extensive & flexible the reporting facility is. 6. Can I access my data from home? The system can be configured as a stand alone system (Single store) or it can configured as a hosted service where by you pay a monthly fee for the software and do no have a large capital outlay for servers and network infrastructure. This can be used by single sites & by multi-store locations. The Back-Office & Head office applications are then accessed over the web, thereby giving you greater flexibility as it can be accessed from anywhere. 7. Can I get advice on the performance of my business? Yes, CubIT offers an extensive IT & Business consultancy service which initially can review your current system & Processes. If you are using the Unipos system we also offer a review service whereby we will analyse your data from the system, along with your proedures and identify areas for improvement in performance & profitability. 8. How much retail space will it take up? Unlike the older PC OCD ( PC over cash drawer) models, the newer integrated touch screen POS have a smaller footprint on your counter than a traditional cash register. They have only one power point and you do not have numerous unsightly cabels & more importantly numerous connection points to worry about. There is only one network cable from the unit. 9. What type of after sales service is provided? .......